August 4, 2016 2:35:00 AM CEST By Yuriy Andamasov
In this post I (Daniil Baturin, that is) speak as a Sentrium founder, so "we" refers to all Sentrium employees, not to all VyOS maintainers as usual.
Now Sentrium is ready to offer commercial support and professional services for VyOS.
We plan to use funds towards VyOS project in various ways, including hiring people for both short-term/long-term tasks like bugfix and feature implementation, documentation improvements, VyOS events, building VyOS testing labs available for all contributors, development of training and certification programs and much more
Small businesses, educational institutions, and nonprofits may be eligible for discounts (subject to review, please contact us for details).
If you are interested, drop us an email to firstname.lastname@example.org or visit our website (http://www.sentrium.io/).
We offer two types of support plans at a fixed price:
- Basic: email support only, response within two business days, 1500 eur/year
- Standard: email support only, response within one business day, 5000 eur/year
To clarify it: it’s not 1500 or 5000 for each router, it’s for the entire company (single legal entity) no matter how many routers it uses.
VyOS support includes answering questions that you may have about VyOS, its installation and upgrade process, features and their usage and so on. We also can review customer network diagrams and config files and suggest what features and protocols to use and what changes can be made to optimize performance and scalability.
If you find any bugs or have any feature requests, we will help you figure out the details and reproducing procedure (in case of a bug) and communicate it to VyOS developers. We also offer external monitoring and emergency security notifications as part of support plans.
Custom support plans with different terms, such as included phone support, shorter response times or 24/7 support, hands-on assistance, etc. are also available since everyone's needs are different, and it's hard to devise a one size fits all solution, the cost is negotiated on case by case basis.
Professional services include VyOS installation, upgrade, migration from competing platforms, configuration according to requirements, troubleshooting and so on.
The base rate is 200 eur/hour, though depending on the complexity of the task and environment it may be lower or higher.